# Getting your money back with a chargeback

Has the rental company charged your card and does it not respond to your objection? This is how a chargeback through your bank or card issuer works.

## What is a chargeback?

A chargeback is a request to your card issuer to reverse a card payment. The issuer asks the rental company for its side and decides. It is a procedure of the card schemes, not a law, so rules and deadlines differ per issuer and card.

## Step by step

1. Object in writing to the rental company first and keep a copy.
2. Look up the chargeback or dispute form of your bank or card issuer, usually in the app or on its website.
3. Note the deadline. It often counts from the transaction date.
4. Fill in the form: date, amount, merchant, and why you dispute the charge.
5. Attach your evidence: objection letter, contract, pick-up and return forms, photos.
6. Keep track of the answer and reply on time if the bank asks for more.

## What to attach

- Card statement with the charge
- Your written objection and any answer
- Rental contract and terms
- Pick-up and return forms
- Your photos and video with date