At a glance
Language of the letter to the officeGerman
CurrencyEUR
Price of a letter for customers in Germany€39
The route for a claim from Germany
- Written objection to the office in Germany, in German and your own language.
- No answer: a reminder with a short new deadline.
- Still nothing: the European Consumer Centre in your country, for free.
- Charged already: a chargeback request to your card issuer.
Consumer centre
Is the rental company in Germany and do you live in another EU country, Iceland or Norway? Then contact the consumer centre in your own country. It works with the centre in Germany.
Website of the consumer centre in GermanyNo articles about Germany yet. These apply everywhere in Europe:
How do you dispute a rental car damage claim, step by step?Disputing a claim · 4 min
How does a complaint about a rental company at the European Consumer Centre work?ECC and disputes · 4 min
Can a rental company charge damage to your credit card after you return the car?Credit card and chargeback · 4 min