We never contact the rental company or your bank on your behalf.
Scratchfair is a self-help tool and gives no personal legal advice.
Within 14 days, as long as you have not marked a letter as sent.
Who we are
Scratchfair is a trade name of Nafite B.V., Spoorstraat 30a, 6511 AH Nijmegen, the Netherlands, Chamber of Commerce number 76060217, VAT number NL860493222B01. You can reach us at hallo@scratchfair.com.
What Scratchfair is, and what it is not
Scratchfair is a self-help tool. It reads the documents you upload, checks a damage claim from a car rental company against a fixed list of common weak points, and drafts letters that you can send yourself.
- Scratchfair is not a law firm and does not give personal legal advice.
- You decide whether and what you send. You are always the sender.
- We never contact the rental company, your bank or any other party on your behalf.
- We do not guarantee any outcome. Whether a rental company withdraws or lowers a claim is its decision, or that of a dispute body or court.
The free check
Uploading a claim and seeing the result of the check is free. The result is an estimate based on the information you provided and the documents you uploaded. If information is missing or wrong, the result can be wrong too. Check the details shown to you before you continue.
The paid case
For a fixed price per case you receive the objection letter in your language and in the language of the rental office, a reminder letter, help with replies from the rental company, and, where relevant, a complaint for the European Consumer Centre and a chargeback file. The price is shown in your currency before you pay. Payment is handled by Mollie.
Starting straight away and your right of withdrawal
As a consumer in the EU you normally have 14 days to withdraw from an online purchase. Because we prepare your letter immediately, we ask you at payment to agree that we start straight away. You still get your money back if you ask within 14 days of payment and have not yet marked a letter as sent. After you have marked a letter as sent, the service counts as fully performed.
Your responsibilities
- You upload only documents you are entitled to use.
- You check the letters before sending them and correct anything that is not right.
- You keep to the deadlines set by the rental company, your card issuer or other bodies. Our reminders help, but you remain responsible.
Liability
We do our best to keep the checks, letters and articles accurate and up to date. Our liability is limited to the amount you paid for the case concerned, except in the case of intent or gross negligence. We are not liable for decisions of rental companies, banks, consumer centres or courts.
Articles and tools
The knowledge base, blog and free tools contain general information. They are not advice about your situation. Always check your own contract and terms.
Complaints about Scratchfair
Not happy with our service? Email hallo@scratchfair.com. We reply within two working days and aim to solve your complaint within 14 days. If we cannot resolve it, you can use the European Commission's information on consumer dispute resolution, or go to the competent court.
Applicable law
Dutch law applies. If you live in another EU country, you keep the protection of the mandatory consumer law of your country of residence.
Changes
We may change these terms. The version that applied when you paid stays valid for that case.